support@canvastentshop.ca
1-800-234-1150
We accept orders
Monday - Saturday
7am - 5:30pm
Pacific Time

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We accept Paypal payments. Please call.

Canvas Tent Shop Blog

Contact us by Email
support@canvastentshop.ca

Canvas Tent Shop
Castelgar, BC, Canada
1-800-234-1150

TERMS AND CONDITIONS

CREDIT CARDS: Only domestic and Canadian credit cards will be accepted. ALL PURCHASES WILL IMMEDIATELY BE CHARGED TO YOUR CREDIT CARD AS A RESULT OF LARGE NUMBER OF CREDIT CARDS DECLINED FOR VARIOUS REASONS BY CREDIT CARD COMPANIES. Customers will be informed immediately if there is a problem with a customer credit card.

INTERNATIONAL ORDERS: Payment will be made only by wire transfer with transmitting fees added. No exceptions. This procedure is a result of previous fraudulent European credit card transactions.

MONEY ORDERS - CASHIER CHECKS: Canadian only, please note that paying by cashier check or money order requires extra processing time.

PERSONAL CHECKS - Items ordered will not ship until the check clears -10 days.

PRICE: All merchandise sold at website listed price on the day of the order. Typo price errors will not be honored.

SHIPPING: Shipping rates are for normal FEDEX shipping. Individuals in remote sections will be charged more than the stated shipping. Call for additional shipping costs.

NO INTERNATIONAL SHIPPING.

LOSS or DAMAGE: Immediately inspect your item upon receipt and report any damage immediately. We will submit a claim with UPS, FedEx for damaged or lost merchandise.

BACK ORDERS: We normally stock all merchandise. If an item is out of stock the customer can cancel purchase or wait for a back order shipment.

SPECIALS: ONLY VALID FOR THAT MONTH THE SPECIAL PRICE IS LISTED.

QUOTES: VALID FOR 30 DAYS UNLESS QUOTE IS FOR AN ITEM ON SPECIAL

RETURNS:

  1. Prior approval required before returning merchandise and return items must be shipped within 30 days of purchase.
  2. Misshipped merchandise will be replaced.
  3. 20% restocking fee for any item returned that is not defective or damaged as determined by Canvas Tent Shop. Item must be returned in new condition or no refund is authorized.
  4. Defective items WILL BE REPLACED or REPAIRED IN YOUR AREA due to high cost of shipping. Decision to replace or repair will be determined by Canvas Tent Shop.
  5. Returns must be prepaid freight.
  6. Customer shipping fees are non refundable unless there is a product defect determined by CanvasTent Shop. Warranties implied or actual are the responsibility of the manufacturer.
  7. Custom orders, and products dirty, used, worn, or altered or otherwise damaged/modified by the customer will NOT be accepted for refund or replacement. All tent frames and hunter angles are custom orders as each frame and angle kit is custom made for a specific tent dimension, and that frame and angle kit will only exactly fit the tent the custom.
  8. Frame was specifically built for. No exceptions.
CANCELLATIONS:
  1. There is a 2% cancellation fee when a customer used a credit card to purchase merchandise. Canvas Tent Shop is charged a 2 1/2 % credit card fee for every credit card purchase regardless if the customer later decides to cancel the purchase made with a credit card. Hopefully, all customers understand the need for this policy.
  2. Cancelling an order after it has been shipped will be considered a return.
  3. Shipping fees are non refundable.
DISCLAIMER: Canvas Tent Shop assumes no liability for misuse or use of items on our website.

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Canvas Tent Shop Canada

support@canvastentshop.ca